This Warranty Policy explains, in plain language, exactly what "warranty" means when you buy a skincare or makeup product from MYFIOR ("MYFIOR," "we," "us," or "our") on myfior.com (the "Site"). Cosmetics are consumable, single-use-life products rather than durable goods, so a warranty here works differently than it would for an appliance or an electronic device. This policy covers what MYFIOR itself guarantees, what protection a product's original manufacturer provides, how long each product is good for once opened, and the exact steps to take if an item arrives defective or damaged.

This policy sits alongside our Return Policy, Shipping Policy, and Disclaimer & Product Liability Policy. By purchasing a product on myfior.com, you acknowledge that you have read and agree to the terms below. If anything here is unclear, please contact us at [email protected] before placing an order.

MYFIOR is a US-based online retailer of authentic Korean and international skincare and makeup — cleansers, toners, serums, ampoules, moisturizers, sunscreens, masks, exfoliators, BB creams, eye and lip care, and haircare and body care — from brands including Anua, APIEU, Beauty of Joseon, COSRX, Farm Stay, Illiyoon, SKIN1004, Torriden, and the many other brands listed on our Brands page. We are a retailer and reseller of finished, pre-manufactured cosmetic products; we do not manufacture, reformulate, or repackage the items we sell, and the warranty terms below reflect that role.

Because cosmetics are consumable goods with a finite shelf life rather than durable goods designed to be repaired, MYFIOR does not offer a traditional multi-year "product warranty" the way a manufacturer of electronics or appliances might. There is no MYFIOR-branded warranty card, registration process, or extended-coverage plan attached to the products we sell. What we do guarantee is described in Sections 4, 5, and 7 below: that the product you receive is a genuine, unexpired, undamaged unit as supplied by the brand, and that we will make it right if that is not the case.

Each product we sell is manufactured by its original brand — such as Anua, COSRX, Beauty of Joseon, SKIN1004, Illiyoon, and the other brands on our Brands page — and any manufacturer warranty, quality guarantee, or safety data sheet for that product is issued and honored by the brand itself, not by MYFIOR. In practice, cosmetic manufacturers typically do not provide a "warranty" in the durable-goods sense; instead, their commitment is that the product was manufactured to spec, safety-tested, and correctly labeled at the time it left their facility.

MYFIOR sources every product directly from the original brand or from vetted, authorized wholesale distributors, and we pass along any manufacturer-issued quality, safety, or recall notice that affects a product we have sold, to the extent we are able to identify the customers who purchased it. If a product you received appears to differ materially from the manufacturer's published specifications — for example, an ingredient list that does not match the packaging shown on our Site — please contact us at [email protected] so we can investigate with the brand or distributor.

Even without a separate written MYFIOR warranty, U.S. law provides certain baseline protections that we honor. Under the federal Magnuson-Moss Warranty Act and the implied warranty of merchantability recognized under the Uniform Commercial Code as adopted in most states, a product sold to you is understood to be fit for its ordinary purpose and to conform to the description on its label and packaging at the time of delivery.

To the extent permitted by the law of your state, MYFIOR limits the duration of any implied warranty to the 30-day return and defect-reporting window described in our Return Policy and in Section 9 below, rather than the multi-year duration sometimes associated with implied warranties on durable goods. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you; in that case, the implied warranty duration provided by your state's law will govern instead. Nothing in this section limits any right or remedy that cannot lawfully be waived or limited under the law of your state.

Cosmetic products are not shelf-stable indefinitely. Most of our products display one or both of the following manufacturer-provided markings on the packaging:

The Period-After-Opening (PAO) symbol — the small open-jar icon printed on most cosmetic packaging, followed by a number and "M" for months (commonly 6M, 12M, or 24M) — indicates how long a product remains safe and effective to use once it has been opened and exposed to air, typically counted from the date you first break the seal, not the purchase date. Some products instead carry a fixed expiration date or batch/lot code printed on the packaging or the bottom of the container, which reflects an unopened shelf life set by the manufacturer, generally between two and three years from the date of manufacture.

We recommend checking the PAO symbol or expiration date on the physical packaging you receive — not solely the summary shown on our Site — before first use, and again periodically for products you use over an extended period. Discontinue use of any product once it has passed its PAO period or expiration date, or if its color, texture, separation, or smell has noticeably changed, and dispose of it rather than continuing to use it. If a product arrives with an expiration date that has already passed, this is treated as a defective item under Section 7 and should be reported using the process in Section 9.

MYFIOR will replace or refund a product, at your choice where reasonably possible, when the issue existed at the time of delivery and is reported within the window described in Section 9. Covered issues include:

Because cosmetics are consumable, hygiene-sensitive products, warranty coverage does not extend to ordinary wear, expiration after use, or outcomes tied to individual skin response rather than a manufacturing or shipping defect. As explained in more detail in our Disclaimer & Product Liability Policy, skin type, ingredient sensitivity, storage conditions, and consistency of use all affect how a cosmetic product performs, and individual results or reactions are not, on their own, evidence of a defective product.

We also cannot offer replacement or refund coverage for a product that has been used, opened beyond what is needed to inspect it, or stored in a way that is inconsistent with the directions printed on the packaging (for example, left in a hot car or in direct sunlight for an extended period), except where the underlying defect is independently verifiable and existed before that handling occurred.

If you receive a product that is defective, damaged, expired, incorrect, or missing, please report it to us within 48 hours of delivery, consistent with our Return Policy. Claims made after this window will not be accepted, so we recommend inspecting your order as soon as it arrives.

You can also reach us by phone at +1 650-284-1881 or WhatsApp at +1 650-284-1881 during business hours, Monday–Friday, 9:00 AM–5:00 PM (GMT-05:00) Eastern Time, and our team will guide you through next steps. Please do not discard the product, its packaging, or the shipping box until your claim has been resolved, as we may ask to see them.

Once we have verified a covered issue under Section 7, we will offer one of the following remedies, at your preference where reasonably available:

• Replacement: We will ship a new, unopened unit of the same product at no additional cost to you.
• Refund: We will refund the purchase price of the affected item to your original payment method.
• Store credit: On request, we can issue store credit for use on a future order.

Where the issue resulted from an error on our part — such as an incorrect or damaged item — we will also provide a pre-paid return shipping label for the affected product, consistent with our Return Policy. Refunds are processed to your original payment method within 7–10 business days of approval; please allow additional time for your bank or card issuer to post the credit.

Manufacturer-issued product recalls, safety alerts, and formal safety data sheets remain the responsibility of the original brand. If a brand we carry issues a recall or safety notice affecting a product sold through myfior.com, we will pass that notice along to affected customers to the extent we are able to identify them from our order records, and we will provide instructions for a refund, replacement, or safe disposal as directed by the manufacturer or, where applicable, the U.S. Consumer Product Safety Commission or FDA. If you become aware of a recall affecting a product purchased from us, please notify us at [email protected] so we can assist.

Every product sold on myfior.com is classified and marketed strictly as a cosmetic, as defined under the U.S. Food, Drug, and Cosmetic Act (FD&C Act) — intended to cleanse, beautify, or alter the appearance of the skin without affecting the body's structure or function in the manner of a drug. Cosmetics are not required to be, and are not, "FDA-approved" in the way prescription drugs are; rather, they must comply with FD&C Act labeling rules, the Modernization of Cosmetics Regulation Act of 2022 (MoCRA), and Fair Packaging and Labeling Act requirements. A warranty claim under this policy is separate from, and does not imply, any drug-level regulatory approval or clinical guarantee for any product.

MYFIOR ships exclusively within the United States. Because consumer warranty law varies by state, the notices below apply to residents of the states listed. These notices are provided in addition to, not instead of, this policy in its entirety, and nothing here limits any warranty right that cannot lawfully be waived under your state's law.

This policy is governed by the laws of the State of California and applicable United States federal law, without regard to conflict-of-law principles, except where a customer's state of residence grants mandatory warranty protections that supersede this choice of law. Any dispute arising from a warranty claim on a purchase made through myfior.com will first be addressed through direct communication with our support team at [email protected] before any formal proceeding is initiated.

We may revise this Warranty Policy from time to time to reflect changes in our product catalog, applicable law, or business practices. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Site or purchase of products after a revision takes effect constitutes acceptance of the updated policy. We encourage you to review this page periodically.