This Shipping Policy explains, in plain language, how MYFIOR ("MYFIOR," "we," "us," or "our") prepares, packs, and delivers orders placed on myfior.com (the "Site"). It covers where we deliver, how long processing and transit typically take, how shipping cost is calculated, and what happens if a shipment is delayed, lost, or damaged in transit. It sits alongside our Return Policy, Order Cancellation Policy, and Disclaimer & Product Liability Policy, and is intended to give every customer a complete, transparent picture of the delivery experience before they check out.

By placing an order through the Site, you acknowledge that you have read, understood, and agree to the terms set out below. If any part of this policy is unclear, please contact us at [email protected] before completing your purchase.

MYFIOR currently ships to addresses within the 50 United States and the District of Columbia only. We do not currently ship to Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or any destination outside the United States. If you attempt to check out with a non-serviceable address, our cart will not allow the order to be completed.

We ship to residential addresses, business addresses, and — subject to the carrier-specific limitations described in Section 12 — P.O. Boxes and U.S. military (APO/FPO/DPO) addresses. If we expand delivery to additional destinations in the future, this section will be updated accordingly.

Processing time refers to the time our fulfillment team needs to pick, quality-check, and pack your order before it is handed to the carrier — this is separate from, and in addition to, the transit time described in Section 04. Our standard processing time is 1 business day (Monday–Friday, excluding the holidays listed in Section 15). We do not process, pack, or dispatch orders on Saturdays, Sundays, or the business closures listed later in this policy.

During exceptionally high-volume periods (such as major sitewide sales or the winter holiday season), processing time may occasionally extend by 1–2 additional business days. If this occurs, we will note the expected delay on the Site or notify you by email after checkout.

MYFIOR offers Standard shipping throughout our U.S. service area. After your order is packed, we select an appropriate carrier and service based on the delivery address, package size, and package weight.

*Transit time is a business-day estimate that begins after the processing period described in Section 03. It is not a guaranteed delivery date and may be affected by carrier delays or events described in Section 07.

When your order ships, we will email you the carrier name and tracking number so you can follow the delivery.

For orders with an eligible merchandise subtotal below $60.00, Standard shipping costs $6.99 before any applicable sales tax. Orders with an eligible merchandise subtotal of $60.00 or more after discounts qualify for free shipping. Free shipping may also be available when a valid free-shipping coupon is applied.

Your shipping charge and any applicable tax are shown on the cart and checkout pages before you enter payment details. We do not add undisclosed handling fees.

You will receive an email confirming your order immediately after checkout, and a second email once your order ships, containing your carrier tracking number and a link to track its progress directly on the USPS or FedEx website. If you created an account at checkout, you can also view order status under My Account.

Tracking information can take up to 24 hours to become active on the carrier's website after your shipping confirmation email is sent. If your tracking number has not updated after 2 full business days, please contact us at [email protected] and we will look into it on your behalf.

We hand every order to USPS or FedEx on time and in good condition, but once a package enters the carrier network, transit is outside our direct control. Delays can occasionally occur due to severe weather, regional carrier disruptions, high-volume seasonal periods, incomplete or incorrect address information, or other events beyond our reasonable control. In these situations, the estimated transit times in Section 04 may no longer apply, and MYFIOR is not liable for delivery delays caused solely by the carrier or by circumstances outside our control.

If your package appears stuck in transit or significantly delayed beyond the estimated window, contact us at [email protected] and we will open a trace request with the carrier and keep you updated until it is resolved.

You are responsible for entering a complete and accurate shipping address — including apartment or unit number — at checkout. Once an order has entered processing, we may not be able to change the delivery address, so please double-check this information before submitting your order. If you notice an error immediately after placing your order, contact us right away at [email protected]; we will do our best to correct it before the package ships, but we cannot guarantee a change once an order has already been packed or handed to the carrier.

If a package is returned to us by the carrier as undeliverable — for example, due to an incomplete address, a refused delivery, or an address the carrier could not locate — we will contact you to arrange either reshipment (at the customer's cost for the additional postage) or a refund of the merchandise total, less the original outbound shipping cost, once the package is confirmed returned to our facility.

Lost in transit: If carrier tracking shows no movement for an extended period, or shows a status that never updates to delivered, contact us at [email protected]. We will file a claim or trace request with the carrier, and once the shipment is officially confirmed lost, we will send a free replacement or issue a full refund, at your preference.

Marked delivered but not received: If tracking shows your package as delivered but you are unable to locate it, please check with household members, neighbors, and any building mailroom or leasing office, and allow up to 48 hours, as carriers occasionally scan a package as delivered slightly before physical drop-off. If it still cannot be located after that window, contact us and we will assist with a carrier investigation.

Damaged in transit: If your order arrives with visible damage to the outer packaging or to the product inside, please keep all original packaging and contact us within 7 days of delivery at [email protected] with photos of the damage. We will arrange a replacement or refund at no cost to you once the damage is confirmed.

Most orders ship complete in a single package. Occasionally, an order containing items from multiple storage locations, or an oversized/heavy item alongside smaller items, may be split into more than one shipment at no additional cost to you; each shipment will have its own tracking number.

If an item you ordered is temporarily out of stock, we will contact you before shipping with the option to wait for restock, substitute a comparable item, remove the item and ship the rest of your order, or cancel that item for a full refund. We do not silently ship partial orders without notifying you first. Items clearly marked "Preorder" or "New Arrival — Coming Soon" on the product page will ship on or after the estimated release date stated on that page.

Most orders do not require a signature and are left at your address per standard USPS or FedEx delivery practice ("safe-drop"). We may apply a signature-required service at our discretion for higher-value orders as an added layer of protection against loss; if this applies to your order, it will be noted on your shipping confirmation email. If you would like to request signature confirmation on your order for extra peace of mind, contact us at [email protected] before your order ships; an additional carrier fee may apply.

P.O. Boxes: USPS Ground Advantage and USPS Priority Mail can both deliver to P.O. Boxes. FedEx Priority Overnight® cannot deliver to a P.O. Box; if your delivery address is a P.O. Box, FedEx will not be offered as a shipping option at checkout.

Military addresses (APO/FPO/DPO): We are glad to ship to U.S. military addresses via USPS. Please note that USPS transit times to APO/FPO/DPO addresses are typically longer than the domestic estimates in Section 04 and can vary based on military mail routing; FedEx cannot deliver to these addresses.

Freight forwarders: If you use a third-party freight forwarding service with a U.S. receiving address to subsequently ship internationally, MYFIOR's responsibility ends at delivery to that U.S. address; we are not responsible for loss, delay, customs handling, or damage that occurs after the forwarder takes possession of your package, since international forwarding is outside our shipping service and outside the scope of this policy.

Where required by state law, applicable sales tax is calculated on your order — and, in states that tax delivery charges, on the shipping fee as well — and is shown as a separate line item at checkout before you submit payment. The tax rate applied is based on your shipping address and the rate in effect for that jurisdiction at the time of purchase. MYFIOR collects and remits sales tax only in states where we are required to do so under applicable state tax law.

Because our catalog includes formulated skincare, ampoules, and cream-based products, packaging matters as much as speed. Every order is boxed with adequate cushioning and, where a product line calls for it, upright placement to reduce the risk of leakage or breakage in transit. Extreme temperature swings inside a delivery vehicle or mailbox can occasionally affect the texture of certain formulas (such as separation in an oil-based product); if a product arrives visibly altered in texture, color, or smell as a result of shipping conditions, this is treated the same as a damaged-in-transit shipment under Section 09 — please reach out and we will make it right.

We recommend bringing packages inside promptly, especially during summer heat or winter freeze conditions in your area, and avoiding prolonged storage of skincare products in a hot mailbox, vehicle, or direct sunlight after delivery.

Our fulfillment team observes standard U.S. federal holidays (including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), during which orders are not processed or dispatched. Orders placed on or immediately before a holiday will begin processing on the next business day. Carrier networks may also experience their own holiday-related volume slowdowns, particularly between late November and early January, which can extend the transit estimates in Section 04 beyond our control, as described in Section 07.

MYFIOR ships exclusively within the United States. Because carrier logistics and consumer protection standards can vary by state, the notices below apply to residents of the states listed. These notices are provided in addition to, not instead of, this policy in its entirety.

We may revise this Shipping Policy from time to time to reflect changes in our carriers, fulfillment process, service area, or applicable law. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Site or placement of an order after a revision takes effect constitutes acceptance of the updated policy. We encourage you to review this page periodically, especially before placing a time-sensitive order.