Contact MYFIOR

MYFIOR ("MYFIOR," "we," "us," or "our") is a US-based online retailer of authentic Korean and international skincare, makeup, hair care, and body care products, sold through our website at myfior.com (the "Site"). This Contact Us page is designed to give every visitor a clear, complete, and honest picture of every way to reach our team, what to expect from us, and where to find more detailed information on a specific topic.

We currently ship to addresses within the United States only. For details on delivery timelines, carriers, and coverage, please see our Shipping Policy. For anything not covered on this page, our support team at [email protected] is always the fastest way to get a direct answer from a real person.

We keep our contact channels simple and transparent, so you always know exactly who you're talking to and how quickly you'll hear back. Every method below reaches the same MYFIOR support team — pick whichever is most convenient for you.

MYFIOR operates as a US-based online retailer with the registered business address below. We currently do not offer a walk-in retail storefront or in-person pickup counter at this location — all orders are fulfilled and shipped from our warehouse network — but our address is listed here for full transparency, correspondence, and verification purposes.

Our support team is available during the hours below. Messages sent outside these hours are queued and answered in the order received once we reopen.

Prefer not to leave the page? Fill out the form below and it will open a pre-filled message in your email application addressed to [email protected] — nothing is sent automatically, so you always see and control exactly what's being sent before it goes out.

Once you place an order, you'll receive a confirmation email followed by a shipping notification with tracking details as soon as your package leaves our fulfillment center. If your tracking hasn't updated, an item arrived damaged, or you'd like to check whether we ship to your area, contact us at [email protected] with your order number and we'll look into it right away.

For full details on carriers, processing times, shipping costs, and delivery coverage across the United States, please review our Shipping Policy.

Changed your mind, received the wrong item, or need to cancel an order before it ships? Reach out to [email protected] with your order number and we'll walk you through eligibility and next steps. Because many of our products are cosmetics intended for direct skin contact, certain items may not be eligible for return once opened — the exact conditions are laid out in full in our policies below so there are no surprises.

See our Return Policy for return eligibility, timelines, and refund processing, and our Order Cancellation Policy for how and when an order can be canceled after checkout.

Have a question about an ingredient list, whether a product suits your skin type, or a possible allergen before you buy? Our team can point you to the manufacturer-provided ingredient (INCI) list on the relevant product page and share what we know — though we're not able to give personal medical or dermatological advice. If you have a diagnosed skin condition or known allergy, we always recommend confirming with a licensed dermatologist or physician before trying a new product.

For more detail, see our Skincare Product Safety & Ingredients Policy, our Allergen Information Policy, and our Disclaimer & Product Liability Policy.

If you notice an unexpected charge, a payment that didn't go through, or a discrepancy between the price you were charged and the price shown at checkout, email us at [email protected] with your order number and we'll investigate promptly. We never store your full payment card details on our own servers — all transactions are processed through secure, PCI-compliant payment providers.

For full detail on accepted payment methods, currency, and how charges appear on your statement, see our Billing Practices & Payment Policy and our Pricing & Promotions Policy.

We want myfior.com to be usable by everyone. If you use assistive technology and run into a barrier browsing our Site, adding a product to your cart, or completing checkout, please tell us at [email protected] with a description of the issue and the page it occurred on — we treat these reports as a priority and will do our best to offer an alternative way to complete your request in the meantime.

Read our full commitments in the Accessibility Policy.

To ask what personal information we hold about you, request a copy of it, ask us to correct or delete it, or opt out of marketing communications, email us at [email protected] with the subject line "Privacy Request." We will verify your identity before processing any request involving personal data and will respond within the timeframe required by applicable law.

Full detail on what we collect, why, and your rights (including state-specific privacy rights) is available in our Privacy Policy and Cookie Policy.

If you believe a product listing on our Site makes a claim that oversteps what a cosmetic may legally represent, contains content that shouldn't be published, or uses a trademark, image, or brand name improperly, please report it to [email protected] with a link to the page in question. We review every report and correct or remove listings that don't meet our standards.

See our Prohibited Content Policy and Intellectual Property & Copyright Policy for what we do and don't allow, and how to submit a formal notice.

If a previous conversation with our team didn't resolve your concern, email [email protected] and ask that your message be escalated for review by a support lead. We aim to acknowledge escalated complaints within two business days.

Our full complaint-handling process, including options available to you if a direct resolution isn't reached, is described in our Dispute Resolution & Complaints Policy and our Terms of Service.

For media inquiries, brand partnership proposals, wholesale or bulk-order requests, or affiliate and influencer collaboration questions, email [email protected] with "Press" or "Partnership" in the subject line along with a short description of your request. Please note that MYFIOR is a retailer of finished, pre-manufactured cosmetic products, and we are not able to accommodate private-label or manufacturing requests.

MYFIOR ships exclusively within the United States, and we want every customer to know how to reach us directly and, if ever needed, where to escalate a complaint through their own state's consumer protection office. Contacting us first at [email protected] is always the fastest path to a resolution, but these public resources remain available to you at any time.

For new arrivals, restock alerts, K-beauty tips, and behind-the-scenes looks at MYFIOR, follow us on social media. These channels are best for browsing and community — for order-specific help, please use email, phone, WhatsApp, or live chat so your request isn't missed.