MYFIOR ("MYFIOR," "we," "us," or "our") wants every purchase from myfior.com (the "Site") to feel like a safe decision. If an eligible item isn't right for you, you have 30 calendar days from the date your order is delivered to request a return. This is a calendar-day count — it includes weekends and holidays, not just business days — so you always know exactly where you stand.

This policy explains, step by step, what qualifies for a return, how to start one, how we inspect returned items, and how and when your refund is issued. It works alongside our Shipping Policy, Order Cancellation Policy, and Disclaimer & Product Liability Policy.

To qualify for a return and refund, an item must meet all of the following conditions:

• The return request is made within 30 calendar days of the delivery date shown in your shipping confirmation.
• For hygiene and safety reasons common to cosmetic and skincare products, the item must be unopened, unused, and in its original sealed packaging, with any protective seal, pump lock, or shrink-wrap intact.
• The item is accompanied by proof of purchase — your order number or the email address used at checkout is sufficient; a printed receipt is not required.
• The item is not listed as non-returnable under Section 3 below.

Because our catalog is cosmetic and personal-care merchandise applied directly to skin, we are unable to accept a return once a product's seal has been broken or its packaging opened, except where the item arrived damaged, defective, or incorrect — see Section 10.

For hygiene, safety, and regulatory reasons standard across the cosmetics industry, the following cannot be returned once delivered:

• Any product with a broken seal, removed pump lock, or opened outer packaging — including cleansers, toners, moisturizers, serums, sunscreens, and masks.
• Lip, eye, and face makeup products (from our Makeup Products catalog) once opened, due to direct skin and mucous-membrane contact.
• Final-sale or clearance items clearly marked as such at the time of purchase.
• Gift cards and promotional credits.
• Items missing their original packaging, box, or included accessories.

Unopened, sealed items in these same categories remain fully eligible for return within the 30-day window described in Section 1.

We do not accept returns shipped without prior contact, as this allows us to route your package correctly and confirm eligibility before it's in transit.

Once you receive return authorization from our team, please ship the item back within 14 calendar days to keep your return moving smoothly. We recommend using a trackable, insured shipping method — MYFIOR is not responsible for return packages lost or damaged in transit before they reach us, so retaining your tracking number and proof of shipment is important until your refund is confirmed.

When your return arrives, our team checks that the product is unopened, unused, and in its original sealed condition, matches the item and order number on file, and is within the 30-calendar-day window from delivery. This inspection is typically completed within 2–3 business days of the return arriving at our facility.

If an item passes inspection, we proceed directly to issuing your refund as described in Section 7. If an item does not meet the eligibility conditions in Section 2 — for example, the seal has been broken — we will contact you by email to explain the finding and discuss your options, which may include shipping the item back to you at your cost.

Once your return passes inspection, we issue your refund within 10 business days. Refunds are returned to the original payment method used at checkout — the same card, PayPal account, or other payment method you paid with. We are not able to issue refunds to a different card or account for security reasons.

The final step — how quickly a completed refund appears in your account — is controlled by your bank or card issuer rather than by MYFIOR, so this can add a short additional delay after we process the refund on our end.

Original outbound shipping charges are non-refundable, except where the return is the result of our error, a damaged or defective item, or an incorrect shipment — see Section 10, in which case original shipping is refunded in full. For all other eligible returns, the customer is responsible for the cost of return shipping unless we advise otherwise in your specific return authorization.

We do not currently charge a separate restocking fee on standard returns that meet the eligibility conditions in Section 2.

We do not currently process direct product-to-product exchanges. If you would like a different shade, size, or product, the simplest path is to return the eligible original item for a refund under this policy and place a new order separately — this also lets you take advantage of current pricing and availability rather than waiting on an exchange to process.

If your order arrives damaged in transit, you received the wrong product, or an item is defective through no fault of your own, this falls outside the standard return process above and we handle it at no cost to you. Please contact [email protected] within 7 calendar days of delivery with your order number and a photo of the item and its packaging, and we will arrange a full refund or a free replacement, including covering all return shipping costs.

MYFIOR ships exclusively within the United States. Because return-policy disclosure requirements vary by state, the notices below apply to residents of the states listed, in addition to this policy in full.

If you need to cancel an order before it ships, please contact [email protected] or call +1 650-284-1881 as soon as possible. We are able to cancel and fully refund orders that have not yet entered fulfillment; once an order has shipped, it is handled under this Return & Refund Policy instead. Full details are available in our Order Cancellation Policy.

We may revise this Return & Refund Policy from time to time to reflect changes in our operations or applicable law. The "Last Updated" date at the top of this page reflects the most recent revision, and the terms in effect on the date you placed your order will apply to that order. We encourage you to review this page periodically.