MYFIOR believes that browsing, learning about, and purchasing skincare and makeup products should be a straightforward experience for every customer, including people who use screen readers, screen magnification, voice navigation, keyboard-only navigation, or other assistive technology. Accessibility is a continuous priority for our team, not a one-time project, and it informs how we design, write, and build every page on myfior.com (the "Site").

This policy explains the standards we work toward, the features currently in place, the limitations we are actively addressing, and how to reach us directly if any part of your experience on the Site is not accessible to you.

We use the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the internationally recognized benchmark for digital accessibility — as our primary reference point when designing, writing, and reviewing the Site. Our development approach also takes guidance from:

We treat WCAG 2.1 AA as an ongoing target rather than a one-time checklist; as our theme, plugins, and product catalog evolve, we re-test key pages against these guidelines.

Where our WordPress theme, plugins, and content allow, we work to build and maintain the following:

We aim for the Site to work with commonly used assistive technologies, including screen readers such as JAWS, NVDA, and VoiceOver, screen magnification software, speech-recognition and voice-navigation tools, and switch or keyboard-only input devices. Compatibility depends in part on your browser, operating system, and the specific version of your assistive technology, so results can vary — if you encounter a barrier with a particular combination of tools, please let us know so we can investigate.

If any part of myfior.com is difficult for you to use — browsing a category, reading an ingredient list, completing checkout, or anything else — our support team can help directly. You're welcome to:

• Call or text us at +1 650-284-1881 and we will walk through product details, pricing, or your order verbally.
• Email [email protected] and describe what you were trying to do; we will respond with the information you need or complete steps on your behalf where appropriate.
• Message us on WhatsApp for a faster, informal back-and-forth.
• Use the live chat available on the Site during business hours to reach a team member directly.

These alternative channels are offered in addition to, not instead of, our ongoing work to make the Site itself directly accessible.

Accessibility is not a fixed state — themes, plugins, and product content on the Site change over time, and each change can affect usability. We periodically review key templates (homepage, category pages, product pages, cart, and checkout) using a mix of manual keyboard testing, screen-reader spot checks, and automated scanning tools, and we prioritize fixes based on the severity of the barrier and how central the affected page is to shopping and checkout.

Certain content on myfior.com originates from third parties — including manufacturer-supplied product images and descriptions, embedded social media posts, payment processor checkout screens, and links to external sites such as our Facebook, Instagram, and YouTube pages. We are not able to guarantee the accessibility of content or platforms we do not control, but we choose reputable, mainstream third-party tools and services where possible and will raise accessibility concerns with those providers when they are reported to us.

MYFIOR is a US-based retailer shipping exclusively within the United States, headquartered in Walnut Creek, California. In shaping this policy and our accessibility practices, we take guidance from the following frameworks, in addition to WCAG 2.1 AA:

• Americans with Disabilities Act (ADA): Federal civil rights law prohibiting discrimination on the basis of disability, which we treat as extending to how we design and operate the Site.
• California Unruh Civil Rights Act: A California state law guaranteeing full and equal access to business establishments, applicable to us as a California-headquartered company.
• Federal Trade Commission (FTC) fair-dealing principles: We do not use design patterns intended to obscure information or steps from any category of user, including those relying on assistive technology.

This section is provided for transparency about the standards guiding our work and is not, and should not be read as, a legal opinion or a guarantee of compliance with any specific statute.

We may revise this Accessibility Policy as our Site, tools, and practices evolve. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to revisit this page periodically, particularly if you rely on assistive technology to shop with us.